Privacy Policy

Last updated: September 2024

Introduction

Laurelfold ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when:

• Completing enquiry forms on our website
• Subscribing to our communications
• Engaging our consulting services
• Corresponding with us via email or other channels

This information may include your name, email address, organisation name, job title, and project details.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring website or source
• Device type and operating system

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Communicate about projects, proposals, and deliverables
• Send relevant updates about our services where you have opted in
• Improve our website functionality and user experience
• Analyse website traffic patterns and usage
• Comply with legal obligations and protect our rights

Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: Where you have given explicit consent for specific purposes
• Contract: Where processing is necessary to perform a contract with you
• Legitimate Interests: Where we have legitimate business interests that do not override your rights
• Legal Obligation: Where we are required to process data by law

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who assist our operations (hosting, analytics, email services)
• Professional advisers (legal, accounting) where necessary
• Regulatory authorities where required by law
• Project partners with your consent for collaborative engagements

All third parties are required to maintain the confidentiality and security of your information.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Generally:

• Enquiry data: 2 years from last contact
• Client project data: 7 years from project completion
• Marketing preferences: Until you unsubscribe

Your Rights

Under applicable data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data in certain circumstances
• Object to or restrict certain processing activities
• Request data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. Where such transfers occur, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Laurelfold
14 Castle Terrace
Edinburgh EH1 2DP
United Kingdom

Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.